I recently setup some digital products for pre-order in my shopify account. I had another designer/expert change the "buy button" to "pre-order" by creating a collection called "pre-order". There is some behavior or code that allows me to add products to the pre-order collection to change the button, and removing it from the collection changes it back to "buy" button...
HOWEVER!
The products were successfully imported into FetchApp from shopify. SKUs match in both FetchApp and Shopify.
One product's pre-order period was over. I attached files, and clicked "update buyers".
However, no one got any files. I went back and check FetchApp and none of the orders taken in Shopify are showing up in FetchApp for these particular pre-products.
Everything else seems to be working outside of the items that I’m using the pre-order button for! I.E. other digital products are processing correctly.
This leads me to believe there is some sort of bug causing this issue.
This is a time sensitive fix.
Please E-Mail me ASAP if you can correct/fix this problem